Comments on: IT and electronics industries in a binary of fuzzy fate

By: Jon Limjap

Jon Limjap — Sun, 15 Mar 2009 11:15:09 +0000

anthony,

LOL, that’s precisely why the word sunshine was in quotes. ;)

By: anthony scalia

anthony scalia — Sat, 14 Mar 2009 15:30:50 +0000

yes its true that “Americans are having a hard time talking with customer service agents with non-American clients.”

but the effect (thus far) is not what your write-up implies

“And that is a Sword of Damocles on the “sunshine” industry”

um, not really. its no longer a ‘sunshine’ industry

“Somehow, someway, our dependence on such side-value industries will have to end.”

true

By: cvj

cvj — Sun, 01 Mar 2009 12:28:57 +0000

News about remittances is starting to come in.

By: Jon Limjap

Jon Limjap — Sat, 31 Jan 2009 05:34:20 +0000

anthony,

While I might have worded it in an ambiguous way, the truth is still clear: Americans are having a hard time talking with customer service agents with non-American clients.

And that is a Sword of Damocles on the “sunshine” industry.

Somehow, someway, our dependence on such side-value industries will have to end.

By: anthony scalia

anthony scalia — Fri, 30 Jan 2009 16:46:23 +0000

Dell’s captive center is still here, right?

Did Dell reduce agent manpower due to “constant customer complaints of having difficulty talking with Filipino…..call center agents”

I read the link. It never says anything about offshore call centers closing down, moving them back to the US.

All the link says is about Dell is its new ‘premium’ tech service guaranteeing an agent from North America.

By: Show them the money! : Manuel L. Quezon III: The Daily Dose

Show them the money! : Manuel L. Quezon III: The Daily Dose — Wed, 28 Jan 2009 06:54:54 +0000

[...] few days ago, Jon Limjap wrote in Filipino Voices on IT and electronics industries in a binary of fuzzy fate: The silver lining in this landscape of layoff despair is that the local IT (the internet and [...]

By: Current » It’s all about showing the money

Current » It’s all about showing the money — Wed, 28 Jan 2009 06:43:02 +0000

[...] A few days ago, Jon Limjap wrote in Filipino Voices on IT and electronics industries in a binary of fuzzy fate: [...]

By: The Bottom Line On the Road to 2010 | Filipino Voices

The Bottom Line On the Road to 2010 | Filipino Voices — Mon, 26 Jan 2009 04:31:26 +0000

[...] amidst facing reality like @mlq3’s slowly but surely, and with Jon’s IT and electronics industries in a binary of fuzzy fate we find government putting up a brave [...]

By: Job creation by sending Filipinos out of the nation : reyna elena dot com

Job creation by sending Filipinos out of the nation : reyna elena dot com — Mon, 26 Jan 2009 00:01:47 +0000

[...] IT and electronics industries in a binary of fuzzy fate [...]

By: cocoy

cocoy — Sun, 25 Jan 2009 10:42:24 +0000

Correct me if i’m wrong, but didn’t Dell cut costs a few years ago and setup their own Call Center shop locally…?

Less slight on our local BPOs if Dell moves back to America its jobs because I think it speaks more of how poorly Dell is doing not just these days but for the past 5 or so years. Dell after all reported revenue and guidance 8.6% below Wall Street’s expectation. Contrast to Apple’s quarter-by-quarter growth of 28% as reported last week.

I would rather the Philippines be chosen as a BPO venue not because they cannot trust India, but because Filipino services are at par or exceed the quality of service Indian BPO players can offer to foreign investors.

Of course.

And i agree with cvj, it would be nice to see remittance figures for the past quarter. There is no safe haven. the Philippines is feeling the global economic slowdown.